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What is your Basket and Rack Warranty?

Our product warranty (please click link to see full warranty) covers any manufacturing defects, such as broken welds, and other issues that may have arose during the production process. In the case of any warrantied items, we…

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Can I pick up locally to save on shipping costs?

Absolutely. We are located in Murray, Utah, and offer a local pickup option for all of our products. We also offer other local benefits and services as well. Please note that all local pickups are subject to…

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Will you ever stop updating your products?

We constantly pursue perfection and are obsessed with the details of each of our products. We maintain a baseline system that is compatible with most of our products and accessories, ensuring that new features can be seamlessly integrated into your rack. Most of our efforts are focused on improving…

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What is your return policy?

We do not accept returns or exchanges after 30 days.

Please read our full return policy HERE for more information on returns. If you have a special circumstance or need assistance, please Read more...

Can I modify your rack or can you build me a customized rack?

Any modification made to the rack will void your warranty.

Although we love the art of customization, we have invested a significant amount of time and money into designing, testing, and supporting our current products to function at their best, and therefore do not support making any…

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