Contact Us

For status on your order, scheduling a pickup, or missing or damaged parts after arrival please reply to your sales receipt or send us an email to sales@altaracks.com with your order number. For damaged parts please include pictures and save boxes if damaged.

We do not run sales, everyone pays the same price

If you have any questions or comments please use the form at the bottom of the page, or just give us a call or send a text to 801-742-1107

Please scroll down below the form to see answers to some of our most frequently asked questions.

STORE LOCATION

346 W 6100 S Unit B
Murray Utah 84107

CONTAT US

contact@altaracks.com
(801) 742-1107

HOURS

9am – 4pm M-F
and by appt.

To request purchasing of items not available on website, please send us email to sales@altaracks.com with specific items.

We do not take orders over the phone.

For technical questions please read our QA page if we still have not answered your question please give us a call, and leave message. We will respond very quickly.

Contact

FAQs

Do you have any sales or discounts?

Answer

We do not run sales, our prices are set so that everyone gets the same great price.

How often do you check emails?

Answer

We answer emails, and text seven days a week.

What is your average lead time?

Answer

Lead time is from order date to ship date, as listed on the front page.

How can I purchase additional baskets?

Answer

We do not sell the baskets alone, without the purchase of a rack. Existing Rack owners can purchase baskets by contacting us directly

Do you have an ambassador program?

Answer

Alta Racks does not have an ambassador program.

Will your racks fit on my vehicle?

Answer

If you are looking for a specific vehicle fit, check Our Instagram account for pictures of many vehicles.

Will your racks allow access to mini van back doors, and SUV flip up doors?

Answer

Yes, the rack will allow access to mini van back doors, and SUV flip up doors.

Do you offer shipping to Canada?

Answer

We do ship to Canada. You can use this website to estimate the Canadian duty and taxes.

What shipping carriers do you use for Canadian shipping, and does it cost more to ship a rack to Canada?

Answer

We ship FEDEX or UPS ground to Canada, shipping prices for USA and Canada are the same for the rack. The customer will be responsible for paying GST, and HST to clear customs.

What can I do if my order arrives with parts missing?

Answer

Please reply to your sales receipt with items missing, most times this is due to damage during shipping, so please save your boxes or take pictures and send them to us at contact@altaracks.com if they have been damaged, re-taped, or look beat up.

How can I track my order after it has shipped?

Answer

We use a third party shipper to ship via UPS, so you can see a better tracking detail and multi-box status on the UPS tracking website.

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