How often do you check emails?
We answer emails, and text seven days a week.
What is your average lead time?
Lead time is from order date to ship date, as listed on the front page.
How can I purchase additional baskets?
We do not sell the baskets alone, without the purchase of a rack. Existing Rack owners can purchase baskets by contacting us directly
Do you have an ambassador program?
Alta Racks does not have an ambassador program.
Will your racks fit on my vehicle?
If you are looking for a specific vehicle fit, check Our Instagram account for pictures of many vehicles.
Will your racks allow access to mini van back doors, and SUV flip up doors?
Yes, the rack will allow access to mini van back doors, and SUV flip up doors.
Do you offer shipping to Canada?
We do ship to Canada. You can use this website to estimate the Canadian duty and taxes.
What shipping carriers do you use for Canadian shipping, and does it cost more to ship a rack to Canada?
We ship FEDEX or UPS ground to Canada, shipping prices for USA and Canada are the same for the rack. The customer will be responsible for paying GST, and HST to clear customs.
What can I do if my order arrives with parts missing?
Please reply to your sales receipt with items missing, most times this is due to damage during shipping, so please save your boxes or take pictures and send them to us at firstname.lastname@example.org if they have been damaged, re-taped, or look beat up.
How can I track my order after it has shipped?
We use a third party shipper to ship via UPS, so you can see a better tracking detail and multi-box status on the UPS tracking website.