Contact Us
We do not offer industry, or military discounts
Buy five racks get one free, buy three racks get two shipped free. Refer five sales after your purchase and we will refund your purchase price minus shipping.
If you have any questions or comments please use the form below,
- For missing items send email to sales@altaracks.com or reply to your sales receipt
- For warranty question and request send email to contact@altaracks.com
Please scroll down below the form to see answers to some of our most frequently asked questions.
Send Us a Message
For technical questions and help with ordering give us a call or send a text to 801-742-1107
STORE LOCATION
346 W 6100 S Unit B
Murray Utah 84107
CONTAT US
contact@altaracks.com
(801) 742-1107
Summer HOURS
9am – 6pm M-F
and by appt on Weekends.
Contact
FAQs
How often do you check emails?
Answer
We answer emails, and texts, seven days a week.
What is your average lead time?
Answer
Lead time, from order received to shipment sent, is listed on our front page.
How can I purchase additional baskets?
Answer
We do not sell baskets to customers who do not already own a rack. Existing Rack owners can purchase baskets by contacting us directly
Do you have an ambassador program?
Answer
Alta Racks does not have an ambassador program.
Will your racks fit on my vehicle?
Answer
If you are looking for a specific vehicle fit, check Our Instagram account for pictures of a variety of rack styles on different vehicles.
Will your racks allow access to mini van back doors, and SUV flip up doors?
Answer
Yes, the rack will allow access to mini van back doors and SUV flip up doors.
Do you offer shipping to Canada?
Answer
We do ship to Canada. You can use this website to estimate the Canadian duty and taxes.
What shipping carriers do you use for Canadian shipping, and does it cost more to ship a rack to Canada?
Answer
We ship our racks via FEDEX or UPS ground to Canada. The customer will be responsible for paying GST, and HST to clear customs.
What can I do if my order arrives with parts missing?
Answer
Please respond to your sales receipt with any missing items. In most cases, missing items are due to damage during shipping. If your boxes have been damaged, re-taped, or appear beat up, please save them and take pictures to send to us at contact@altaracks.com.
How can I track my order after it has shipped?
Answer
An email will be sent out at the end of each business day. If your rack has been shipped that day, you will receive an email containing a UPS tracking number. You can use this master tracking number and the UPS website to view shipment updates on all boxes in your shipment.
