Contact Us

We do not offer industry, or military discounts, we do consider trades for other high end products

Buy five racks get one free. Refer five sales after your purchase and we will refund your purchase price minus shipping.

READ THIS

  • For status of your order, missing items, or post install questions send email to sales@altaracks.com or reply to your sales receipt, include pictures

  • Email is the fastest form of communication for getting answers from us, typically with in an hour

  • For warranty question and request send email to contact@altaracks.com

  • All orders are online or via email. We have a team over the email to support all tasks

  • Our QA page has ton of data in regards to your questions, if you don’t see the answer give us a call and leave a message

  • We typically will not answer the phone, but will call you back if you leave a message

 Please scroll down below the form to see answers to some of our most frequently asked questions.

Send Us a Message

For technical questions and help with ordering give us a call or send a text to 801-742-1107. M-F. If you leave a message we will call you back.

STORE LOCATION

346 W 6100 S
Murray Utah 84107

Shop HOURS

9 AM – 4 PM M-F
and by appointment

Contact

FAQs

How often do you check emails?

Answer

We answer emails, and texts, seven days a week.

What is your average lead time?

Answer

Lead time, from order received to shipment sent, is listed on our front page.

How can I purchase additional baskets?

Answer

We do not sell baskets to customers who do not already own a rack. Existing Rack owners can purchase baskets by contacting us directly

Do you have an ambassador program?

Answer

Alta Racks does not have an ambassador program.

Will your racks fit on my vehicle?

Answer

If you are looking for a specific vehicle fit, check Our Instagram account for pictures of a variety of rack styles on different vehicles.

Will your racks allow access to mini van back doors, and SUV flip up doors?

Answer

Yes, the rack will allow access to mini van back doors and SUV flip up doors.

Do you offer shipping to Canada?

Answer

We do ship to Canada. You can use this website to estimate the Canadian duty and taxes.

What shipping carriers do you use for Canadian shipping, and does it cost more to ship a rack to Canada?

Answer

We ship our racks via FEDEX or UPS ground to Canada. The customer will be responsible for paying GST, and HST to clear customs.

What can I do if my order arrives with parts missing?

Answer

Please respond to your sales receipt with any missing items. In most cases, missing items are due to damage during shipping. If your boxes have been damaged, re-taped, or appear beat up, please save them and take pictures to send to us at contact@altaracks.com.

How can I track my order after it has shipped?

Answer

An email will be sent out at the end of each business day. If your rack has been shipped that day, you will receive an email containing a UPS tracking number. You can use this master tracking number and the UPS website to view shipment updates on all boxes in your shipment.