Contact Us
We don’t have seasonal sales, We do not offer industry, or military discounts, we do consider trades for other high end products.
We offer one of the highest quality products, engineered to last a life time. With life time warranty, hand built in Utah.
Buy five racks get one free. Refer five sales after your purchase and we will refund your purchase price minus shipping.
READ THIS PLEASE
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For status of your order, missing items, or post install questions send email to sales@altaracks.com or reply to your sales receipt, include pictures
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Email is the fastest form of communication for getting answers from us, typically with in an hour
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For warranty question and request send email to by highlighing this email address,contact@altaracks.com
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All orders are online or via email. We have a team over the email to support all tasks
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Our QA page has ton of data in regards to your questions, if you don’t see the answer give us a call and leave a message
- We typically will not answer the phone, but will call you back if you leave a message, or send a text
Please scroll down below the form to see answers to some of our most frequently asked questions.
For technical questions and help with ordering send a text to 801-742-1107. M-F. If you leave a message we will call you back
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Email is the best form communication for us, CONTACT US HERE.
STORE LOCATION
346 W 6100 S
Murray Utah 84107
Shop HOURS
9 AM – 4 PM M-F
and by appointment on weekends
Saturdays in the summer
FAQs
How often do you check emails?
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What is your average lead time?
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How can I purchase additional baskets?
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Do you have an ambassador program?
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Will your racks fit on my vehicle?
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Will your racks allow access to mini van back doors, and SUV flip up doors?
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Do you offer shipping to Canada?
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What shipping carriers do you use for Canadian shipping, and does it cost more to ship a rack to Canada?
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What can I do if my order arrives with parts missing?
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How can I track my order after it has shipped?
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An email will be sent out at the end of each business day. If your rack has been shipped that day, you will receive an email containing a UPS tracking number. You can use this master tracking number and the UPS website to view shipment updates on all boxes in your shipment.