Contact Us
We do not run sales, everyone pays the same price
If you have any questions or comments please use the form below, or just give us a call or send a text to 801-742-1107
Please scroll down below the form to see answers to some of our most frequently asked questions.
Send Us a Message
STORE LOCATION
346 W 6100 S Unit B
Murray Utah 84107
CONTAT US
contact@altaracks.com
(801) 742-1107
HOURS
9am – 4pm M-F
and by appt.
Contact
FAQs
Do you have any sales or discounts?
Answer
We do not run sales, our prices are set so that everyone gets the same great price.
How often do you check emails?
Answer
We answer emails, and text seven days a week.
What is your average lead time?
Answer
Lead time is from order date to ship date, as listed on the front page.
How can I purchase additional baskets?
Answer
We do not sell the baskets alone, without the purchase of a rack. Existing Rack owners can purchase baskets by contacting us directly
Do you have an ambassador program?
Answer
Alta Racks does not have an ambassador program.
Will your racks fit on my vehicle?
Answer
If you are looking for a specific vehicle fit, check Our Instagram account for pictures of many vehicles.
Will your racks allow access to mini van back doors, and SUV flip up doors?
Answer
Yes, the rack will allow access to mini van back doors, and SUV flip up doors.
Do you offer shipping to Canada?
Answer
We do ship to Canada. You can use this website to estimate the Canadian duty and taxes.
What shipping carriers do you use for Canadian shipping, and does it cost more to ship a rack to Canada?
Answer
We ship FEDEX or UPS ground to Canada, shipping prices for USA and Canada are the same for the rack. The customer will be responsible for paying GST, and HST to clear customs.
What can I do if my order arrives with parts missing?
Answer
Please reply to your sales receipt with items missing, most times this is due to damage during shipping, so please save your boxes or take pictures and send them to us at contact@altaracks.com if they have been damaged, re-taped, or look beat up.
How can I track my order after it has shipped?
Answer
We use a third party shipper to ship via UPS, so you can see a better tracking detail and multi-box status on the UPS tracking website.
