Terms and Conditions

Alta Racks, LLC

346 W 6100 S, Murray, UT 84107

Alta Racks specializes in the sale of hitch-mounted, fully modular bike racks, along with associated accessories and parts. All our products are designed to meet high-quality standards and provide reliable performance, and are backed by a lifetime warranty.

Orders for our products can be placed through the following methods:

• Online via our website.
• Over the phone.
• In person at our physical location.

Currently, we accept payments via major credit cards. Please ensure that the payment information provided is accurate and complete.

We ship our products using UPS Ground service. Our shipping destinations include:

• United States
• Canada
• U.S. Military installations worldwide

Customers have the option to pick up their products in person. You can choose to:

• Schedule an appointment to pick up an assembled bike rack
• Walk in during business hours to pick up boxed products

Please ensure you bring a valid ID and your order confirmation for pickups.

We are committed to protecting your privacy. For details on how we collect, use, and safeguard your personal information, please review our Privacy Policy page HERE.

Customers have the option to create an account on our website to facilitate the checkout and purchase process. Account holders are responsible for maintaining the confidentiality of their account information and password. We also take measures to protect your personal information as described in our privacy policy.

The name “Alta Racks” and all related logos, product names, and branding are the exclusive property of Alta Racks, LLC. Unauthorized use of our trademarks, trade names, or product images is strictly prohibited. You may not represent Alta Racks or our products as your own without explicit permission.

Alta Racks, LLC is not liable for any injuries or fatalities resulting from the misuse of our products. By purchasing and using our products, you agree to use them according to the provided instructions and for their intended purposes.

These terms and conditions are governed by and construed in accordance with the laws of the state of Utah, USA. Any disputes arising from these terms will be subject to the jurisdiction of the courts located in Utah.

Alta Racks reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services signifies your acceptance of any revised terms.

For any questions or concerns regarding these terms and conditions, please contact us at:

Address: 346 W 6100 S, Murray, UT 84107

Phone: (801) 742-1107

At our business, we believe in treating our customers fairly, respectfully, and with empathy. We are a family-owned business, not a corporate giant. If you have a special circumstance or need assistance with anything regarding your bike rack or any of our products, please contact us.