Original buyer warranty terms
We provide life time warranty against all manufacturer defects and material defects, all else is covered with a one year warranty.
Replacement warranty covers replacement parts for the original buyer. It provides low cost replacement, and upgrade solutions.
Our goal is to provide you a life time support for your purchase. Feel free to contact us with any questions. We aim to make you happy. Our policy is to treat you the way we would like to be treated.
All coverage under this warranty becomes void if any modification, or alteration has been made to the product.
Free shipping on warranty items for the first year, for USA only.
- DO NOT OPERATE THE RACK WITHOUT THE OUTER SAFETY PIN ENGAGED. The Orange OSP is not a hitch pin.
- DO NOT OPERATE RACK without the Hitch pin installed, a hitch pin is not included with the rack.
- DO NOT OPERATE RACK without Hitch stabilizer installed.
Basket are designed to carry bicycles up to 50 pounds or lighter on smooth paved roads. If you travel on dirt or unimproved roads, no matter how smooth, the tie down system and brakes must be engaged. We recommend E-bike straps for bikes 40+ lbs to prevent basket bending. Bent baskets are not covered under warranty. Our racks and baskets are hand built and are not perfectly uniform. Some bending and deforming is expected, but it does not affect the performance of the system.
Subject to ALTA’s inspection of the product, ALTA will remedy defects in materials and/or workmanship by repairing or replacing, at ALTA’s option, the defective product without charge for parts or labor, subject to the limitations and exclusions. ALTA may elect, at its option, not to repair or replace a defective product, in which case ALTA will issue to the original retail purchaser, at ALTAs’ option, either a refund equal to the purchase price paid for the product, or a credit to be used toward the purchase of new ALTA products or rack components.
When off roading, the rack must be tied down. The warrant will void for damage due to off-roading without the tie downs.
The tie down system is designed to compensate for movement and vibration created due to non-smooth roads, washboard roads, or unimproved roads. Made in Utah .