Refund & Return Policy

We understand circumstances may change and you may need to return your bike rack. We want you to be completely satisfied with our products. However, we do ask that you sufficiently research our racks to ensure that the bike rack you choose is the correct setup for you before purchasing it. If you need to return the rack, please note:

• We do not accept returns or exchanges after 30 days.
• We do not sell used products therefore, we cannot refund assembled and used racks.

• If you return the products still in box (unopened and unused), you are responsible for:
  • return shipping (we can provide discounted shipping for you)
  • any non-refundable credit card fees (usually around 3%)
  •  the costs associated with repackaging the returned items, including the materials and labor
  • damages incurred during shipping of the product back to us (we will work with shipper to get insurance coverage, but sometimes insurance coverage is insufficient)
  • after we receive your return, we will inspect the parts and send an email with details
  • If we have to repackage the product we will charge a small fee for the cost of the material
  • Free shipping products will include a reduction for the shipping cost to you
  • refunds are issued within 7 days of the return of the items

• If you assemble the rack and then decide to return it (assembled and unused), you are responsible for:
  • return shipping (we can provide discounted shipping for you)
  • any non-refundable credit card fees (usually around 3%)
  • powder coat & reconditioning charge ($150 minimum)
  • cost of any replacement parts or labor needed to make the rack new again
  • due to top and bottom bar brackets deforming we have to replace those parts
  •  the costs associated with repackaging the returned items, including the materials and labor
  • after we receive your return, we will inspect the parts and send an email with details
  • refunds are issued within 7 days of the return of the items

• If you used the rack and then decide to return it (used), you are responsible for:
  • return shipping (we can provide discounted shipping for you)
  • any non-refundable credit card fees (usually around 3%)
  • powder coat & reconditioning charge ($150 or more)
  • cost of any replacement parts or labor needed to make the rack new again due to inability to recondition to a new state
  • all bolts and hardware that are used for assembly can not be reconditioned and will not be refunded
  • the costs associated with repackaging the returned items, including the materials and labor
  • after we receive your return, we will inspect the parts and send an email with details
  • refunds are issued within 7 days of the return of the items
  • the refund will be minimal due to need to replace the parts that have been used.

• If a product cannot be reconditioned, and the return is within 30 days, then a MINIMUM 50% of the rack value, at purchase, will be deducted from the total refund. 

Apart from bike racks, products we cannot recondition include, but are not limited to, the Swinger, tire straps, retractable straps, ebike straps, hardware. In these cases, where the product is fully functional/operational, we either reject your return request or, best case scenario, refund up to 50% of the original cost. We reserve the right to reject any return based on sufficient damage or any modifications or alterations to any product.

That all said, our return rate is extremely low, but if you decide to get rid of your ALTA Rack, you may be able to sell the rack locally and get your money back.

For selling your ALTA Rack, Please send us an email with the following info so that we can transfer ownership to the new owner:

• Your first and last name
• The ALTA Rack model you intend to sell (If you do not know this, simply attach a photo of the rack and we can confirm this for you)
• The new owner’s first and last name
• The new owner’s email address

This will allow the new owner to purchase parts and upgrades easily. It is important that we get accurate information on the new owner and respectfully ask that you keep in touch with the new owner until the transfer has been confirmed. We appreciate your cooperation.

You can also sell baskets and purchase baskets used, through our Facebook page ALTA SIX OPS. Post what you would like to trade or sell.

At our business, we believe in treating our customers fairly, respectfully, and with empathy. We are a family-owned business, not a corporate giant. If you have a special circumstance or need assistance with anything regarding your bike rack or any of our products, please contact us.